Care That Continues Beyond the Day Itself

Grief doesn’t follow a schedule. We’re here to support you in the days, weeks and months after the funeral.

We know that the journey through loss doesn’t end once the funeral service is over; in many ways, the real process of healing begins in the quiet moments that follow.

Grief is deeply personal and doesn’t follow a set schedule —it often resurfaces in the days, weeks, and months after the final farewell. This is why our family business is committed and passionate about our post-funeral support. Whether you are looking for trusted bereavement care, help with meaningful keepsakes, or practical assistance on estate resources, we are here to offer genuine compassion, guidance and a listening ear.

We know that the journey through loss doesn’t end once the funeral service is over; in many ways, the real process of healing begins in the quiet moments that follow.

Grief is deeply personal and doesn’t follow a set schedule —it often resurfaces in the days, weeks, and months after the final farewell. This is why our family business is committed and passionate about our post-funeral support. Whether you are looking for trusted bereavement care, help with meaningful keepsakes, or practical assistance on estate resources, we are here to offer genuine compassion, guidance and a listening ear.

Grief Booklet

We have collaborated with Dr. Bill Webster, a leading expert in bereavement care, to offer his insightful Grief booklet as a free resource. This booklet provides practical help and guidance for understanding grief and offers a sense of comfort and assistance in the days ahead. A member of out team would be happy to provide you with a copy.

SAIF Care

As a SAIF Independent Funeral Director we are able to offer SAIF Care bereavement support to 
our families.

We know that no-one can understand exactly what your loss feels like to you. But we do understand that it’s sometimes easier to talk to someone outside of your friends and family about grief and the impact of bereavement on your life. This is why we offer the SAIF Care service.

SAIF Care bereavement support provides a range of services to bereaved people over the age of 18.

There is also the option for referral into *counselling by telephone, webcam or face to face in your 
local area by our skilled and qualified bereavement counsellors. (*Fees may apply for this service)

SAIF Care bereavement support service provides:

  • Helpline support on Freephone 0800 917 7224 which is open from 9am-9pm (GMT) Monday-Friday, excluding Bank Holidays. *Friendly, supportive helpline staff who are available to offer information, 
advice and a listening ear.
  • Email support and information at help@saifcare.org.uk.
  • Free online webchat SAIF Care Chat.

Please contact a member of our team for more information.

National & Local Support

Finding community and professional support can make all the difference as you navigate life after loss.

Grief Booklet

We have collaborated with Dr. Bill Webster, a leading expert in bereavement care, to offer his insightful Grief booklet as a free resource. This booklet provides practical help and guidance for understanding grief and offers a sense of comfort and assistance in the days ahead. A member of out team would be happy to provide you with a copy.

Local Support Groups

We work closely with several local bereavement groups in our community. If you feel like joining a group or talking to others who understand, please just ask a member of our team—we would be happy to provide more details and help connect you with the right people.

National Support Groups

St. Clare Hospice 
(West Essex) 

Grief support and aftercare

Find out more >

Cruse Bereavement 
Support

National helpline and local branches

Find out more >

The Good Grief Trust 

Searchable UK grief services directory

Find out more >

Mind

Mental health support nationwide

Samaritans

24/7 emotional support

Post Funeral Services

As time passes, you may wish to explore ways to remember and honour your loved one - in a way that feels right to you.

We offer continued guidance around:

Urns

Designs range from classic and elegant to contemporary and personalised. Engraving is available on many styles.

Keepsakes

We have carefully select partners who provide thoughtful, elegant jewellery and unique keepsakes, crafted with care to help preserve cherished memories and honour loved ones.

Memorials

From traditional headstones to plaques, benches, or garden memorials, we can assist with a range of options crafted with care and guided by your wishes.

Probate Support

Our Probate support partners provide expert legal and administrative guidance to those managing a loved one’s affairs or settling an estate.

Ongoing support. Whenever you need it.

We’re just a call, click or visit away — ready to support you in whatever comes next.

Tell Us Once Service

When someone passes away, there are many official organisations that need to be notified. The Tell Us Once service, provided by the UK Government, helps you do this in one go.

With your permission, they can notify:

  • HMRC (Tax Office)
  • Department for Work and Pensions (DWP)
  • Passport Office
  • DVLA
  • Local council services

Tell Us Once Service

To save you from contacting multiple government departments individually, the Registrar will offer you the Tell Us Once service.

They will either:

  • Complete the Tell Us Once service with you or give you a unique reference number so you can use the service yourself, online or by phone.
  • This will notify multiple departments (such as the DWP or DVLA) simultaneously.
  • You must use the service within 28 days of getting your unique reference number.

Words from the
Families We’ve Helped

Everyone at West & Coe were very kind and considerate from our very first contact regarding ceremony for my father, nothing was too much trouble
They took the time to explain everything to my elderly grieving mother, unfortunately 4 days after Dad's funeral we lost Mum. West & Coe were amazing they even kept Dads ashes on their premises so they could come home together and we didn’t have the heartbreak of collecting while coming to terms with losing Mum. They arranged for the same funeral conductor which made it even more personal as he had met Mum a month before.
Little things they did were a lovely touch
Like a folder to hold all the cards from the flowers and returned jewellery was placed in little velvet bag to keep safe. Thank you to everyone there for making a horrible time that little bit easier.
I would like to thank all at West & Coe
The whole process from planning the day, to the wonderful service given by their suggested celebrant, lovely order of service booklets and the conductor on the day, was very special. Everybody said what a lovely send off it was, a heartfelt thankyou to you all .
Really great service from start to finish from West & Coe
The funeral director was an absolute star. Incredibly kind, professional and supportive. He arranged to collect my Dad out of hours from a care home, then supported the family from then on. He put me in touch with a great florist, arranged a celebrant and helped with the order of service booklet. Nothing was too much trouble for him. On the day of the funeral, West & Coe were professional and respectful and dealt with all the little things I had forgotten. They even collected my Dads ashes a few days later for me. If you want a personal touch from a really well run funeral directors, I couldn't recommend West & Coe more.
Losing my darling wife shattered my world and our families hearts to pieces, you really don't know which way to turn!
Fortunately, we went to West & Coe! They listened to our requests and nothing was too much. The level of care & attention was outstanding. The Minister spoke so beautifully ,as if he had known my wife & family personally! I'm not sure if you can call a funeral Special, but that's what it was, a Special Celebration of my Darling Wife's Life! I cannot thank Everyone from West & Coe enough!
West & Coe handled my nephew’s funeral plans from start to finish
He went above and beyond to accommodate all of the family from mother, wife, siblings and the children. The recommended minster gave an outstanding service, and nothing was too much for West & Coe. They made such a terrible time for the family more bearable, thank you.
Would highly recommend West & Coe
They were so welcoming and nothing was too much trouble. Also the conductor on the day was very professional and made the day run as smooth as it could thanks again
My sister and I would just like to say a very big thank you
To every one of the staff at West & Coe involved in arranging our Mum's funeral. Their service was outstanding, and very personal for us all.
Excellent service received from start to finish
The compassion and professionalism was outstanding and they accommodated everything we asked, nothing was too much trouble and they were very reassuring. Thank you for listening to our requirements and delivering. Thank you to the celebrant who was very personable & encouraging. A special thank you for your kindness, respect and patience shown to us on the day.

Community Voice

Supporting Families Beyond the Funeral
At West & Coe, care doesn’t stop at the service. Learn about our continued support for grieving families — from local groups to helpful resources you can access anytime.
Read more >
New Podcast: Planning Ahead with Confidence
In this episode, we speak with our funeral planning team about the benefits of preparing your wishes in advance — and how it can ease the burden on loved ones.
Read more >
Honouring a Life, Your Way
From dove releases to bespoke floral arrangements, discover how families are adding meaningful personal touches to create unique and heartfelt farewells.
Read more >
Local Matters: Backing Dagenham FC
We’re proud to sponsor Dagenham Football Club this season — one of the many ways we stay connected to the communities we serve.
Read more >
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