A Simple,
Direct Cremation

A direct cremation, also known as an unattended cremation, is a simple cremation that takes place without a funeral service or any mourners in attendance.

The Importance of Understanding Direct Cremation

Recent times have seen a significant increase in Direct Cremation advertising claiming to reduce the pain, grief and worry of expenses, but does it? It is so important to speak to your family about your wishes before making a decision and to take into consideration how they will feel. Be informed about what is included and how some national companies who advertise Direct Cremations carry out the process, most times not locally and in a manor which may not be deemed acceptable by those in the family.

We believe a funeral is for the family, friends and neighbours left and how they are affected emotionally following a death. A ceremony and coming together, however small, can play an important part in the bereavement and healing process. A simple funeral does not have to be expensive.

Today we are aware of more and more families who have experienced a direct cremation regretting it feeling there was no closure and therefore struggling to cope with the grief.

Our experienced staff are here to genuinely help, guide and advise you and your family of what the options are for you to make the right and informed choice.

A Direct Cremation with Waterhouse & Heathfield

We fully respect a families wish to have a Direct Cremation. Although of a simple nature we are pleased to carry out the process in a most personal, respectful and caring nature ensuring our high standard of service is always maintained.

We offer support and are able to include additional services with a direct cremation at reasonable charges.

Why We Are Different:

Below is a comparison table detailing what we can offer to families on a local basis, versus the national providers.

  • We will clearly explain what Direct Cremation includes and does not include.
  • All prices will be published and made available both in writing and online.

Care of the Deceased

  • The deceased will be collected from a place of death and brought into our care in a dignified manner at the earliest opportunity.
  • They will be cared for locally in a hygienic, inspected, and professional facility in accordance with the SAIF code of practice.

Timing and Location

  • The cremation will be arranged once the paperwork is complete, and payment has been made. The cremation, depending on availability of the crematorium will likely take place within 7 days.
  • The family will be informed of the crematorium, day and time.

Coffin and Transport

  • A simple, appropriate coffin will be provided that is acceptable for cremation.
  • Transport will be in a hearse, carrying only your loved one.
  • The cremation will take place without ceremony or attendance, as per the definition of Direct Cremation.
  • Our funeral director will be in attendance with staff to carry the coffin into the crematorium in a professional way.

C. Waterhouse & Sons & Heathfield Funeral Service

All fees for an unattended cremation locally at Wealden Crematorium, Horam

All doctors fees for cremation certificates, where required

Expert help and advice, available 24/7, from experienced staff, with knowledge of our local community

Prompt conveyance of your loved one, day or night, by our gentlemen to our local Chapel of Rest, at no extra cost*

Simple wood effect coffin

Quiet time in our local Chapel of Rest, with closed coffin

Option to send flowers to accompany the coffin for cremation, and the opportunity to have any personal mementoes placed in coffin

Cremation on an agreed date & at a time mutually agreeable to all parties, so you and your family can choose quiet reflection time, or another form of suitable recognition

Conveyance of your loved one to Wealden Crematorium, by two of our smartly dressed gentlemen in our hearse, in a dignified manner. Option to follow our hearse to, or meet hearse at, Wealden Crematorium in the grounds to offer a personal farewell and to share some private moments

Witnessed scattering of your loved one’s ashes, locally in Wealden Crematorium Garden of Remembrance, or free hand delivery of your loved ones ashes back to your family within 10 days, up to a 20 mile radius from our office.

Long standing and trusted provider of funeral services, for nearly 100 years, by our family owned, independent, local funeral directors

UK
National Providers

All fees for an unattended cremation at a crematorium, many miles away

All fees for an unattended cremation at a crematorium, many miles away

All doctors fees for cremation certificates, where required

Help and advice, available 24/7 via a national call centre

Conveyance of your loved one, day or night, at an additional cost

No choice of coffin

No viewing of your loved one, or personal time with closed coffin

No option to send flowers to accompany the coffin for cremation, or to have personal mementoes placed in coffin

Cremation on a date and time known only to the service provider

Option not available

No witnessing of ashes scattering. Delivery of ashes back to your family, but can take up to 3 weeks

Provider of direct cremation service only

Return or Scattering of Ashes

  • Ashes will be collected as soon as is reasonably possible from the crematorium. They will be handled and cared for in accordance with the client’s wishes.

Documentation and Legal Compliance

  • All necessary paperwork (forms, certificates, authorisations) will be completed efficiently and lawfully.
  • Clients will be personally supported with clear instructions and timely updates.

Post funeral services and support

Urns

Designs range from classic and elegant to contemporary and personalised. Engraving is available on many styles.

Keepsakes

We have carefully select partners who provide thoughtful, elegant jewellery and unique keepsakes, crafted with care to help preserve cherished memories and honour loved ones.

Memorials

From traditional headstones to plaques, benches, or garden memorials, we can assist with a range of options crafted with care and guided by your wishes

Probate Support

Our Probate support partners provide expert legal and administrative guidance to those managing a loved one’s affairs or settling an estate.

Considering a Direct Cremation?

We’ll talk you through what’s involved and help you decide whether
direct cremation is the right option for you or your loved one.

Words from the
Families We’ve Helped

Everyone at West & Coe were very kind and considerate from our very first contact regarding ceremony for my father, nothing was too much trouble
They took the time to explain everything to my elderly grieving mother, unfortunately 4 days after Dad's funeral we lost Mum. West & Coe were amazing they even kept Dads ashes on their premises so they could come home together and we didn’t have the heartbreak of collecting while coming to terms with losing Mum. They arranged for the same funeral conductor which made it even more personal as he had met Mum a month before.
Little things they did were a lovely touch
Like a folder to hold all the cards from the flowers and returned jewellery was placed in little velvet bag to keep safe. Thank you to everyone there for making a horrible time that little bit easier.
I would like to thank all at West & Coe
The whole process from planning the day, to the wonderful service given by their suggested celebrant, lovely order of service booklets and the conductor on the day, was very special. Everybody said what a lovely send off it was, a heartfelt thankyou to you all .
Really great service from start to finish from West & Coe
The funeral director was an absolute star. Incredibly kind, professional and supportive. He arranged to collect my Dad out of hours from a care home, then supported the family from then on. He put me in touch with a great florist, arranged a celebrant and helped with the order of service booklet. Nothing was too much trouble for him. On the day of the funeral, West & Coe were professional and respectful and dealt with all the little things I had forgotten. They even collected my Dads ashes a few days later for me. If you want a personal touch from a really well run funeral directors, I couldn't recommend West & Coe more.
Losing my darling wife shattered my world and our families hearts to pieces, you really don't know which way to turn!
Fortunately, we went to West & Coe! They listened to our requests and nothing was too much. The level of care & attention was outstanding. The Minister spoke so beautifully ,as if he had known my wife & family personally! I'm not sure if you can call a funeral Special, but that's what it was, a Special Celebration of my Darling Wife's Life! I cannot thank Everyone from West & Coe enough!
West & Coe handled my nephew’s funeral plans from start to finish
He went above and beyond to accommodate all of the family from mother, wife, siblings and the children. The recommended minster gave an outstanding service, and nothing was too much for West & Coe. They made such a terrible time for the family more bearable, thank you.
Would highly recommend West & Coe
They were so welcoming and nothing was too much trouble. Also the conductor on the day was very professional and made the day run as smooth as it could thanks again
My sister and I would just like to say a very big thank you
To every one of the staff at West & Coe involved in arranging our Mum's funeral. Their service was outstanding, and very personal for us all.
Excellent service received from start to finish
The compassion and professionalism was outstanding and they accommodated everything we asked, nothing was too much trouble and they were very reassuring. Thank you for listening to our requirements and delivering. Thank you to the celebrant who was very personable & encouraging. A special thank you for your kindness, respect and patience shown to us on the day.

Community Voice

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At West & Coe, care doesn’t stop at the service. Learn about our continued support for grieving families — from local groups to helpful resources you can access anytime.
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From dove releases to bespoke floral arrangements, discover how families are adding meaningful personal touches to create unique and heartfelt farewells.
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Local Matters: Backing Dagenham FC
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